The reason I particularly liked it was that I had - just that very day - given my Post Grad Marketing Students at UCT an assignment which dealt with one of the key areas in The Ignition Group's new briefing template: that being the consumer purchase decision journey, and the touch points a marketer can influence along that journey.
I think too often we forget about interrogating this journey from consideration to purchase.
|"Image courtesy of renjith krishnan/ FreeDigitalPhotos.net"|
We forget about all the other bits that go into that decision - from memory, motivation and other personal influences, to inter-personal (cultural, societal, family) influences, to factors like time, place and environment. And the enormous impact of experience and learning.
Maybe we don't actually forget, but to include this as a standard heading in the briefing template forces you to think 360 degrees, to think integrated, to think across all channels.
It has to be integrated because every single touch-point has to work, and build, along the way. And the journey map may highlight some key influencers that we hadn't thought of including in our integrated comms plan.
Here's their intro:
So - hats off to them. I think this is useful.
Read their new briefing template here: A-New-Set-of-Briefs-for-New-Times
Read McKinsey's view on how the Consumer Purchase Decision Journey has changed and what to do about it here: the_consumer_decision_journey
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